This is ours:

Terms of use

Jacobe Rush is obliged to deliver the goods within 14 days from the day of concluding the contract, unless otherwise agreed.

RIGHT TO WITHDRAW FROM THE CONTRACT

The consumer has the right to withdraw from the contract for the purchase of goods by which he bought the goods through the site www.jacoberush.com without stating the reasons for withdrawing from the contract within 7 days from the day when the goods arrived in the state of the consumer or third country persons designated by the consumer.
If you want to cancel the contract for the purchase of goods concluded through the site www.jacoberush.com, you can do so in the following ways:
by sending a form of unilateral termination of the contract electronically to the e-mail address info@jacoberush.com.
In case you withdraw from the contract, you bear the costs of returning the goods and you are obliged to send the purchased goods with the invoice and the completed form on unilateral termination of the contract within 7 days from the day of withdrawal from the contract. If Jacobe Rush determines that the goods returned by the buyer are damaged and used, he has no obligation to return the money for the purchased goods. If the returned goods correspond to the production quality, Jacobr Rush is obliged to return the payments he received for the goods, including delivery costs, without delay, and no later than within 14 days from the day when he received the goods.
By purchasing the product, you give your explicit consent for the refund to be made to your current account.

MANNER OF FILING COMPLAINTS, PLACE OF RECEIPT OF COMPLAINTS AND MANNER OF PROCEDURE ACCEPTED OF RECEIVED COMPLAINTS

Pursuant to the Law, we would like to inform you that you can file complaints about goods purchased through the website www.jacoberush.com electronically to the e-mail address info@jacoberush.com, or by mail to the address of Jacobe Rush. Also, you are obliged to submit the goods to which the complaint refers, as well as the invoice for inspection.

Upon receipt of the complaint, we will issue you a written confirmation and we will inform you electronically that we confirm that we have received your complaint, ie we will inform you of the number under which your complaint is registered in the records of received complaints. No later than eight days from the day of receipt of the complaint, we will respond to you in writing or electronically to the complaint. The answer will contain a decision on whether we accept the complaint, a statement on your request and a specific proposal and deadline for resolving the complaint, which may not be longer than 30 days from the date of receipt of the complaint. We are obliged to act in accordance with the decision, proposal and deadline for resolving the complaint, if we have received your prior consent.

METHOD OF PAYMENT

You can pay for the products from the site www.jacoberush.com by cash on delivery or by card directly on the site.

DELIVERY AND PRICE OF TRANSPORTATION SERVICE

We perform door-to-door delivery for all orders in the territory of the Republic of Serbia in cooperation with the courier service. If the order exceeds the amount of 5,000.00 dinars, the delivery service is not charged. You can also see this in the last step, a detailed view of your purchase order, in which these costs are calculated. By ordering, you give your explicit consent to pay the shipping costs.

SHIPPING

Your shipment will be delivered to you by courier to the address you specified for delivery, between 8 am and 5 pm, on Saturdays from 8 am to 4 pm. For this reason, please ensure that there is a person at the address who can pick up the shipment during that period. When picking up the shipment, you need to visually inspect the package to make sure there is no visible damage. If the transport box is significantly damaged and you suspect that the product may be damaged, you need to refuse to accept the shipment and notify us immediately.

If the shipment is seemingly undamaged, you are free to pick up the shipment and sign the courier’s invoice and pay for the goods if you have chosen cash on delivery as the method of payment.

It is the duty of the courier to try to deliver each shipment twice. It is common practice for the courier to call you on the phone you left when creating the order and arrange a new delivery date, if he does not find you at the address you specified for delivery. If even then the delivery cannot be made, the shipment will be returned to us. Upon receipt of the shipment, it is our obligation to contact you to establish the reason for non-delivery and arrange for resending.

CONVERSION STATEMENT

All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). The middle exchange rate of the National Bank of Serbia is used for informative display of prices in other currencies. The amount for which your payment card will be charged will be expressed in your local currency through conversion into the same at the exchange rate used by card organizations, which we cannot know at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our site.

PROTECTION OF USER PRIVACY

On behalf of Jacobe Rush, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic data on customers / users and data necessary for business and informing users in accordance with good business practices and in order to provide quality service. We give customers a choice including the ability to decide whether or not they want to be deleted from the mailing lists used for marketing campaigns. All user / customer data is strictly kept and is only available to employees who need this data to do the job. All Jacobe Rush employees (and business partners) are responsible for adhering to the principles of privacy.

PROTECTION OF CONFIDENTIAL TRANSACTION DATA

When entering payment card data, confidential information is transmitted over the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology.

Data security during the purchase is guaranteed by the payment card processor, Raiffaisen banka ad Belgrade, so the complete billing process is performed on the bank’s website. At no time is payment card information available to our system.

RETURN

In case of return of goods and return of funds to the customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for return, Jacobe Rush is obliged to return only through VISA, EC / MC and Maestro payment methods, which means that the bank will, at the request of the seller, refund the funds to the cardholder’s account.

VAT

VAT is included in the price and there are no hidden costs

Basic information:

JACOBE RUSH HEALTH DOO
Maticni broj: 21581275
PIB: 111957438
Kaplara Momčila Gavrića 12, Beograd-Voždovac, Srbija